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FAQs

Answers to all your carpet questions. If you can't find the answer here, please get in touch with us via the Contact tab and we will be happy to help.

  • No. Alongside our bespoke design service, we offer an extensive range of stocked woven and tufted carpet collections. Created by our Design team, these collections provide carefully developed colour palettes and patterns that can be specified as they are or used as the starting point for further customisation.

  • All of our woven carpets are manufactured within the UK, primarily at our site in Northern Ireland, where design, colour development, dyeing, weaving, and finishing are brought together under one roof. Keeping these specialist skills close together allows our teams to work collaboratively throughout every stage of production. We also manufacture a small portion of our carpets at our second weaving site in England.

  • Our custom Axminster carpets can incorporate up to 25 colours within a single design, giving designers exceptional creative freedom.

    Whether creating soft tonal transitions, layered textures or bold statement patterns, a broad colour palette allows remarkable depth and complexity to be woven directly into the carpet. Our Design team works closely with customers to develop bespoke colour palettes that complement the wider interior scheme.

  • Colour is developed specifically for every project at our Dyehouse & Energy Centre in Northern Ireland. With thousands of yarn shades available and the ability to create bespoke colours, our Designers work closely with customers to build palettes that complement the wider interior scheme while achieving the depth and character woven carpet is known for.

  • Every colour is developed specifically for each project at our Dyehouse & Energy Centre in Northern Ireland. Here, bespoke colours are created before being woven into the finished carpet, giving designers remarkable creative freedom.

    The facility has also been designed to use resources more efficiently. Heat generated during the dyeing process is recovered and reused within the Energy Centre, helping reduce energy demand while supporting the development of every bespoke colour.

  • Our woven carpets are manufactured in three loom widths: 3.66m (12ft), 4m and 4.57m (15ft).

    Having multiple weaving widths gives our planning team greater flexibility when developing layouts, allowing each project to be planned around the space while carefully considering seam placements, material efficiency, and the finished installation.

  • A beautifully designed carpet is only part of the story. Careful planning ensures the design works within the architecture of the building, considering room layouts, weaving widths, pile direction, seam placements, and installation requirements from the very beginning. By bringing design and planning together, we help ensure the finished installation reflects the original creative vision.

  • Yes. Alongside our designers, our Planning team develops layouts that respond to the exact dimensions of each space. Corridors, guestrooms, staircases, rugs and public areas can all be planned individually, helping ensure the finished installation reflects the original creative vision.

  • Yes. Our Planning team provides detailed seaming diagrams showing the recommended position and direction of each seam. Every layout is carefully considered alongside the room layout, pattern direction, and installation requirements, helping achieve the best possible finished result.

  • Yes. Every project is supported with detailed installation drawings, helping installers understand exactly how each area should be fitted. These drawings are developed by our planning team and tailored specifically to the project, ensuring the finished installation reflects the original design intent.

  • Pile direction refers to the natural lay of the carpet fibres after weaving and finishing. As light reflects differently depending on the direction of the pile, the appearance of colour can vary slightly when viewed from different angles.

    Our Planning team carefully considers pile direction throughout every project to help achieve a consistent appearance across the finished installation.

  • Yes. Carpet naturally absorbs sound, helping reduce both impact noise and airborne noise within a space. Combined with the appropriate underlay, woven carpet can contribute to quieter guestrooms, calmer corridors and more comfortable public areas, enhancing the overall guest experience.

  • Yes. Material choice, longevity, and manufacturing all influence the environmental impact of a carpet. We focus on designing products to last, reducing waste through thoughtful manufacturing, recovering materials wherever possible and continually improving the efficiency of our operations. Sustainability is considered throughout the product's journey, from design through to manufacture.

  • We have been manufacturing wool-rich carpets for nearly 90 years because we believe it remains one of the most remarkable fibres available. Wool is naturally carbon sequestering, meaning it stores carbon within the fibre itself. Combined with its natural resilience, comfort, acoustic performance, and appearance retention, it is exceptionally well suited to hospitality and commercial interiors.

  • Our first priority is to prevent unnecessary waste through thoughtful planning and efficient manufacturing. Where materials can no longer fulfil their original purpose, we look for opportunities to keep them in use through reuse and recycling before considering any other recovery route. Today, we operate with zero waste to landfill across our manufacturing site, with recovered wool fibres and manufacturing waste contributing to new Axfelt underlay products through our Recycling Hub, based in Devon.

  • Yes. Ulster Carpets holds a Royal Warrant in recognition of supplying carpets to the Royal Household.

    For us, it represents a long-standing commitment to craftsmanship, quality and attention to detail that continues to guide our work today.

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